Mike LeBaron·Jan 9, 2023Quality Assurance — Why and HowAs I wrote my last piece about change management it caused me to reflect on the role of quality assurance in an organization. A big part…
MultiCall·Jun 8, 2021Successful Delegation in 5 StepsYou cannot (and should not) do everything yourself. Delegation is important in teamwork. Here's how to do it in 5 steps.
NeoSound Intelligence·Apr 28, 2021How to Turn Your Company Conversations into Revenue!Call center conversations are packed with valuable information. But, it can seem like a near-impossible task to sift through all call…
MultiCall·Apr 27, 2021Mastering the Art of Questioning in 5 MinutesAsking the right questions yields the right information. This is critical to effective communication on call, whether with your team or…
MultiCall·Nov 23, 20205 Steps in Building a Good Remote Team CultureManagers prioritize efficient and effective tools and processes, given multiple remote teams at this time of the pandemic. They dedicate…
