Mike LeBaron·Jan 9, 2023Quality Assurance — Why and HowAs I wrote my last piece about change management it caused me to reflect on the role of quality assurance in an organization. A big part…
MultiCall·Jun 8, 2021Successful Delegation in 5 StepsYou cannot (and should not) do everything yourself. Delegation is important in teamwork. Here's how to do it in 5 steps.
NeoSound Intelligence·Apr 28, 2021How to Turn Your Company Conversations into Revenue!Call center conversations are packed with valuable information. But, it can seem like a near-impossible task to sift through all call…
MultiCall·Apr 27, 2021Mastering the Art of Questioning in 5 MinutesAsking the right questions yields the right information. This is critical to effective communication on call, whether with your team or…
MultiCall·Nov 23, 20205 Steps in Building a Good Remote Team CultureManagers prioritize efficient and effective tools and processes, given multiple remote teams at this time of the pandemic. They dedicate…
1Point1 Solutions (Formerly ITCube BPO)·Oct 24, 2017How Call Scoring and Monitoring Helps Contact Center AgentsCall monitoring and scoring in contact center plays a crucial role in providing valuable insight on customer’s needs for making more…
wiliam james·Jan 26, 2017Call MonitoringRecording and monitoring calls is essential for the business today. When it comes to improving your customer support and service, call…
wiliam james·Jan 24, 2017Call MonitoringTimely customer service is a high priority for many companies. Anyway, acting smartly without comprising the quality, personalized service…
