Maren Wescott·Nov 2Maren Wescott — Clarity Is Part of the ServiceSome conversations end with information delivered, but no one sure what to do next. The missing piece is often context: why a detail…
Raell Dottin·Jul 24The Quiet Engineering of Client TrustJim Donovan’s UVA Law talk turns client service into a discipline.
LEX Reception·Nov 5, 2025AI, Human Touch & Better Client Service: 3 Big Lessons from ClioCon 2025When you leave a conference full of technology demos, product pitches, and networking, what stays with you for years to come are the human…
curtis dale·Oct 23, 2025Why Social Workers Need Better Tools: Building Secure LogsIt’s 6 PM on a Tuesday, and Richard, a social worker at a small nonprofit, is still at his desk. His clients left hours ago, but the…
Esther – Genuine & Unfiltered·Aug 2, 2025Why This Introvert Thrived in Agency Client ServicesI was in client services for many years — a job that I never thought I would get into.
