Maren Wescott·Nov 2Maren Wescott — Clarity Is Part of the ServiceSome conversations end with information delivered, but no one sure what to do next. The missing piece is often context: why a detail…
Raell Dottin·Jul 24The Quiet Engineering of Client TrustJim Donovan’s UVA Law talk turns client service into a discipline.
LEX Reception·Nov 5, 2025AI, Human Touch & Better Client Service: 3 Big Lessons from ClioCon 2025When you leave a conference full of technology demos, product pitches, and networking, what stays with you for years to come are the human…
curtis dale·Oct 23, 2025Why Social Workers Need Better Tools: Building Secure LogsIt’s 6 PM on a Tuesday, and Richard, a social worker at a small nonprofit, is still at his desk. His clients left hours ago, but the…
Esther – Genuine & Unfiltered·Aug 2, 2025Why This Introvert Thrived in Agency Client ServicesI was in client services for many years — a job that I never thought I would get into.
Cameron DeJong·Jul 18, 2025Building Clients for Life: How Responsive Service and Deep Expertise Create Unbreakable Business…In a world of quick transactions and automated responses, discover why becoming a true expert in your niche and prioritizing responsive…A response icon3A response icon3
Ömer Taşkesen·Jun 5, 2025Flutter’da Get-Server KullanımıFlutter, istemci taraflı (client-side) uygulamalar geliştirmek için oldukça güçlü bir araç olsa da, zaman zaman arka planda çalışan, yani…
Bart Mroz·May 25, 2025Speed matters: Rethinking how we recognize revenue in client servicesWe’ve all been there — pitches, proposals, and procurement cycles that stretch into months. But what happens when you remove the layers…
Gerri Knilans·Nov 25, 2024How to Handle Tough Customer Conversations Using BIFF Response ModelWith so much at stake in every customer interaction, handling tough conversations well is essential. Enter the BIFF Response model.
Gerri Knilans·Nov 11, 2024Six Effective Ways to Know Your Customers BetterA rich understanding of customers provides businesses with a compass that helps them navigate today’s complex B2B interactions.
