InILLUMINATIONbyEunice·Aug 8I Stopped Saying “Customer Obsession” When We Had No Customer EvidenceA reflection on customer obsession, product judgment, and why teams must separate real customer evidence from persuasive internal opinions.A response icon1
InBootcampbyAlex Murphy·Aug 5Your company is not customer-obsessed. Your org chart already confessed.Every company says the customer comes first. Then it quietly builds a structure that proves the opposite, and asks the CX team to keep the…
Andrei Zimin·May 31PRFAQ in the Era of AI PrototypingAI prototyping doesn’t replace the PRFAQ. The prototype raises the resolution of the imagined product; FAQ becomes more focused on customer…
Oksana Ivanova·May 14From customer cult to subscription tyranny. Why it’s so hard to cancel online servicesA look at how the 2017–2018 subscription economy led us to today’s “comfortable servitude”
InCharisol PulsebyNwaka Esther·Mar 4If You’re Not Diagnosing User Pain, You’re Just Shipping FeaturesCustomer Obsession Explained
