InILLUMINATIONbyEunice·Aug 8I Stopped Saying “Customer Obsession” When We Had No Customer EvidenceA reflection on customer obsession, product judgment, and why teams must separate real customer evidence from persuasive internal opinions.A response icon1A response icon1
InBootcampbyAlex Murphy·Aug 5Your company is not customer-obsessed. Your org chart already confessed.Every company says the customer comes first. Then it quietly builds a structure that proves the opposite, and asks the CX team to keep the…
Andrei Zimin·May 31PRFAQ in the Era of AI PrototypingAI prototyping doesn’t replace the PRFAQ. The prototype raises the resolution of the imagined product; FAQ becomes more focused on customer…
Oksana Ivanova·May 14From customer cult to subscription tyranny. Why it’s so hard to cancel online servicesA look at how the 2017–2018 subscription economy led us to today’s “comfortable servitude”
InCharisol PulsebyNwaka Esther·Mar 4If You’re Not Diagnosing User Pain, You’re Just Shipping FeaturesCustomer Obsession Explained
Kavya Goyal·Jan 15From Code to Context: Lessons on Building Startups, Leading Teams, and Staying TechnicalTLDR;
Vishnu Rajanikanth·Oct 30, 2025Are you building the right business for your customer?A slow realization that started to sprout like a jewelweed seed buried in the frosty soil of early spring, burst out recently when my wife…A response icon1A response icon1
Krgoswami·Sep 18, 2025The Psychology of Corporate Collapse: Hubris, Obsession, and Blind SpotsSuccess as a Double-Edged SwordA response icon2A response icon2
Tuning Forks·Aug 8, 2025The Role of Consistency in Customer ServiceGood customer service requires you to earn trust by being consistent, even when you don’t see the value right away.
surya mohan G·Jul 26, 2025Executive MBA Journey — 4 Learnings that I cherish mostMy Executive MBA journey is almost coming to an end. It is a wonderful experience by all means. It is a privilege to meet awesome peers…
