Shep Hyken·Jun 20, 2023Leveraging Content and Social Media to Provide Customer CareCustomer-Centric Marketing
Shep Hyken·Jun 8, 2023How to Break the Rules and Delight CustomersThere is a massive benefit to empowering employees to “break the rules” to delight customers. And what I mean by “breaking the rules” is to…
Shep Hyken·Jun 1, 20235 Steps on How To Acknowledge a ComplimentMy very funny friend, Tim Gard, who also happens to be a wonderful keynote speaker, had a great question: “Doesn’t anyone know how to take…
Shep Hyken·May 31, 2023Please Put Me Back On Hold!“Please put me back on hold. I want to keep listening to the music,” said nobody, ever — unless they were listening to the hold music at…
Shep Hyken·May 30, 2023Transactional VS Emotional Customer LoyaltyHow Brands Can Find a Balance Between Incentives and Emotional Connection
Shep Hyken·May 25, 2023Customer Service Strategy: Act Like an Owner!One of my favorite concepts to cover in my customer service keynote speeches is to act like an owner. I originally wrote about this in 2011…
Shep Hyken·May 24, 2023Sometimes Customers Are Just Having a Bad DayYou’ve probably experienced this. No matter how hard you try to please some customers, they aren’t happy. It’s frustrating, but at the same…
Shep Hyken·May 23, 2023AI is the Future of Customer Service and CXHow Leveraging Artificial Intelligence Can Be a Win-Win Contact Center Agents and Customers
Shep Hyken·May 25, 2022Is It Okay to Call a Customer or Employee Honey?Just the other night, my wife and I joined some friends for a nice dinner. The server, who may still have been in high school, was taking…
