Shep Hyken·Jun 20, 2023Leveraging Content and Social Media to Provide Customer CareCustomer-Centric Marketing
Shep Hyken·Jun 8, 2023How to Break the Rules and Delight CustomersThere is a massive benefit to empowering employees to “break the rules” to delight customers. And what I mean by “breaking the rules” is to…
Shep Hyken·Jun 1, 20235 Steps on How To Acknowledge a ComplimentMy very funny friend, Tim Gard, who also happens to be a wonderful keynote speaker, had a great question: “Doesn’t anyone know how to take…
Shep Hyken·May 31, 2023Please Put Me Back On Hold!“Please put me back on hold. I want to keep listening to the music,” said nobody, ever — unless they were listening to the hold music at…
Shep Hyken·May 30, 2023Transactional VS Emotional Customer LoyaltyHow Brands Can Find a Balance Between Incentives and Emotional Connection
