Shep Hyken·May 25, 2023Customer Service Strategy: Act Like an Owner!One of my favorite concepts to cover in my customer service keynote speeches is to act like an owner. I originally wrote about this in 2011…
Shep Hyken·May 24, 2023Sometimes Customers Are Just Having a Bad DayYou’ve probably experienced this. No matter how hard you try to please some customers, they aren’t happy. It’s frustrating, but at the same…
Shep Hyken·May 23, 2023AI is the Future of Customer Service and CXHow Leveraging Artificial Intelligence Can Be a Win-Win Contact Center Agents and Customers
