Suraj Priyadarshi·Sep 1How to Handle Customers Who Are Clearly Wrong — But Still Need to Feel HeardBeing right is never enough in customer support. The customer’s feeling of being heard matters as much as the facts — sometimes more.
Suraj Priyadarshi·Sep 1How to De-escalate a Heated Customer Situation Step by StepDe-escalation is not about winning the argument — it is about lowering the temperature enough for a real solution to become possible.
Suraj Priyadarshi·Jul 25How to Deal With Customers Who Are Never SatisfiedSome customers are genuinely difficult. Understanding why — and knowing what to do about it — is one of the most advanced skills in support
Lisa Sicard·Apr 15, 2023How To Deal With Difficult Customers: 6 Powerful WaysDo you know how to deal with difficult customers in your small business? When you run a small business, especially in the services…
