Suraj Priyadarshi·Sep 1How to Handle Customers Who Are Clearly Wrong — But Still Need to Feel HeardBeing right is never enough in customer support. The customer’s feeling of being heard matters as much as the facts — sometimes more.
Suraj Priyadarshi·Sep 1How to De-escalate a Heated Customer Situation Step by StepDe-escalation is not about winning the argument — it is about lowering the temperature enough for a real solution to become possible.
Suraj Priyadarshi·Jul 25How to Deal With Customers Who Are Never SatisfiedSome customers are genuinely difficult. Understanding why — and knowing what to do about it — is one of the most advanced skills in support
Lisa Sicard·Apr 15, 2023How To Deal With Difficult Customers: 6 Powerful WaysDo you know how to deal with difficult customers in your small business? When you run a small business, especially in the services…
InArcLabbyJames Chia·Apr 22, 2022How your untrained staff can get your business into the news for freeThe dangers of not training your workforce
One Contact Center·Sep 8, 2021Dealing with Difficult CustomersRegardless of how excellent your customer service is, there will still be difficult customers. Some may have been vexed truly by a problem…
One Contact Center·Jul 2, 2021Tips of How to Manage Difficult CustomersIf you’re working in customer service, it is inevitable to encounter difficult customers. Some customers may have been vexed truly by a…
InThe Customer Service ZonebyRobert Bacal·Dec 1, 2020Six Things You Need To Know About Social Media And Customer Service, and Angry CustomersDifficult Customer Help — Answering Angry, Frustrated And Abusive Customers —
