Evan Brooks·Oct 20The hidden cost of the English-only front desk: Section 1557, bilingual staff limits, and the…About 45 million people in the US speak Spanish at home. Many of these individuals speak little English. When a Spanish-speaking patient…
Victoria-James·Jul 21The Front Desk Problem Most Offices Haven’t SolvedAny discussion about workplace safety generally begins and ends with firewalls. But this is not the case when it comes to most exposure…
Fear-Logger·May 28The Guest in Room 3I still notice the number sometimes. In hotel elevators, that kind of thing. I pause for a second and then hit a different floor. That’s…
Rachael Wruble·Jan 20Front Desk Scripts #3: What to Say When Insurance “Didn’t Cover What They Expected”This post was originally published on Front Desk Scripts (Substack). Subscribe for future scripts: https://frontdeskscripts.substack.com
Rachael Wruble·Jan 19Front Desk Scripts #2: How to Explain Deductibles Without Starting an ArgumentDeductibles are one of the most frustrating parts of front desk conversations.
