Evan Brooks·Oct 20The hidden cost of the English-only front desk: Section 1557, bilingual staff limits, and the…About 45 million people in the US speak Spanish at home. Many of these individuals speak little English. When a Spanish-speaking patient…
Victoria-James·Jul 21The Front Desk Problem Most Offices Haven’t SolvedAny discussion about workplace safety generally begins and ends with firewalls. But this is not the case when it comes to most exposure…
Fear-Logger·May 28The Guest in Room 3I still notice the number sometimes. In hotel elevators, that kind of thing. I pause for a second and then hit a different floor. That’s…
Rachael Wruble·Jan 20Front Desk Scripts #3: What to Say When Insurance “Didn’t Cover What They Expected”This post was originally published on Front Desk Scripts (Substack). Subscribe for future scripts: https://frontdeskscripts.substack.com
Rachael Wruble·Jan 19Front Desk Scripts #2: How to Explain Deductibles Without Starting an ArgumentDeductibles are one of the most frustrating parts of front desk conversations.
Rachael Wruble·Jan 19Front Desk Scripts #1: What to Say When a Patient Asks “Why Is It More Today?”Front desk money conversations can feel uncomfortable.
LateCheckout·Nov 11, 2025Bellman Blues: “Keep Your Bellman Away From Me!” 🤯Ever been in a situation so awkward, you just wanted to disappear? Imagine working at a hotel front desk and dealing with that guest. The…
LateCheckout·Oct 23, 2025“It’s Over!” The Hotel Divorce Show I Didn’t Ask ForEver been a fly on the wall during a nuclear meltdown? Well, I think it’s same when some see divorce happen in the desk, because they…
Mariana CF·May 3, 2024From Reception to Design: A Student’s Reflection on UXWhether you make a reservation through Booking, another hotel booking platform, by phone, on our website, or via email, I’m one of the team…
Brian Lauterbach·Feb 28, 2023Hotels seeing hiring boom as business travel increases!The Bureau of Labor Statistics projects the U.S. economy to add 8.3 million jobs from 2021 to 2031. Of those, 1.9 million jobs — 23.1…
