Hagen Hübel·Aug 11Klarna’s AI Experiment: How Replacing 700 Customer Service Agents with AI Forced a Costly Course…In early 2024, Klarna became the poster child for aggressive AI adoption. The Swedish buy-now-pay-later giant announced that its…
Sohail Saifi·Mar 6Klarna Fired 700 People for AI. Quality Dropped. Customers Revolted. They Had to Rehire. Now What?This is the story of the most expensive “I told you so” in fintech history.A response icon1
Vedat Erenoglu·Mar 3The Architecture of Agency — From Prompt Engineering to Intent EngineeringIf you are not paid member feel free to read the article on my website!
Micheal Bee·Feb 24The Klarna Problem Has a Two-Sentence SolutionWhy “Intent Engineering” Is the Wrong Answer to the Right Question
