Hagen Hübel·Aug 11Klarna’s AI Experiment: How Replacing 700 Customer Service Agents with AI Forced a Costly Course…In early 2024, Klarna became the poster child for aggressive AI adoption. The Swedish buy-now-pay-later giant announced that its…
Sohail Saifi·Mar 6Klarna Fired 700 People for AI. Quality Dropped. Customers Revolted. They Had to Rehire. Now What?This is the story of the most expensive “I told you so” in fintech history.A response icon1A response icon1
Vedat Erenoglu·Mar 3The Architecture of Agency — From Prompt Engineering to Intent EngineeringIf you are not paid member feel free to read the article on my website!
Micheal Bee·Feb 24The Klarna Problem Has a Two-Sentence SolutionWhy “Intent Engineering” Is the Wrong Answer to the Right Question
Amruta Venumbaka·Jan 4Are Buy Now, Pay Later Loans The New Credit Cards?Recently, I was looking online for clothes, and something caught my attention: on each item’s page, there was a little note under the price…
Chip Mahoney·Dec 19, 2025Why Is a Swedish BNPL Giant Pushing a New Card on American Shoppers?Klarna vs. ARMA: Convenience Debt or Compounding Capital?
LifeInDrafts·Nov 8, 2025🚨 We’re Now Living in the Age of AI Agents — And No One’s Actually ReadyA few months ago, I came across a headline that made me laugh. Then, thirty seconds later, I stopped laughing. Because that headline…
Arvind Mozumdar·Oct 13, 2025Klarna: The Next Act Post-IPOA Balancing Act of Growth, AI, and Profitability
InThe Random WalkbySylvia Lo·Sep 15, 2025Trail 207 — All But LastMarkets Update by Aashish Singh Business Update by Sylvia Lo
