Cole Lamphere·8h agoNobody Ever Reads the Training MaterialsA new hire on week three has no time for a binder and the software has to work without one
Cole Lamphere·5d agoThe Last Two Points of Occupancy Get Bought With Bad ApprovalsOne approval signed on the last Friday of October cost more than the empty unit it filled
Cole Lamphere·Nov 5The Bug We Show in Every Demo Picks Our CustomersAn Atlanta regional signed three weeks after we showed her the one upload we still ran by hand
Cole Lamphere·Nov 2Every Operator You Hire Needs a Skeptic Beside ThemA former regional sketched the turn board she had run for six years, and could not defend two of its columns.
Cole Lamphere·Oct 30Never Convert Your PMS During a Lease UpA 340 unit lease up outside Nashville lost two weeks of leasing speed to a conversion that went exactly as planned.
Cole Lamphere·Oct 26Making the Field Required Just Gets You Faster GarbageA portfolio outside Greensboro filled in every work order category for a quarter and learned less than when half the field was blank.
Capituro·Oct 23What to Send for an Apartment RefinanceStart an apartment refinance with the rent roll and T-12. A payoff and a note on recent capital improvements help when you have them. Talk…
Cole Lamphere·Oct 14When a Portfolio Should Build Its Own ToolWe spent nine months saving an account that should have built instead, and losing it was the cheapest part.
Capituro·Oct 13Brooklyn Investors Pay $15.1M for Three Asylum Hill Apartment BuildingsA trio of 1960s brick buildings in Hartford just traded at a price that would barely buy a handful of new apartments in the suburbs.
Cole Lamphere·Oct 12The Quiet Account Is the One to Call FirstOur head of customer success had the better argument for two quarters, and the renewal math finally settled it.
