InASSERTIONbyPradeep Vasudev·Jan 18, 2021Remote worker connectivity — what’s legal in the new regime?Ever since the Indian government issued new guidelines for OSPs, there has been a lot of optimism in the industry, along with a little…
InASSERTIONbyPradeep Vasudev·Sep 8, 2020Assertion’s OSP Solution: Are you right for it?This article, while informative in its own way, is different from most of the articles we have published until now. We have been primarily…
InASSERTIONbyPradeep Vasudev·Apr 21, 2020Case Study — Revamping the OSP compliance of one of India’s largest BPOsContext
InASSERTIONbyPradeep Vasudev·Apr 17, 2020OSP Compliance — DoT extends its WFH relaxation and issues IP clarifications17 Apr 2020
InASSERTIONbyPradeep Vasudev·Mar 24, 2020DoT Letter Format for Contact Centers with WFH agentsAs most people in the call center business in India know, on 13th Mar, 2020, the Department of Telecommunications with immediate effect…
