InASSERTIONbyPradeep Vasudev·Jan 18, 2021Remote worker connectivity — what’s legal in the new regime?Ever since the Indian government issued new guidelines for OSPs, there has been a lot of optimism in the industry, along with a little…
InASSERTIONbyPradeep Vasudev·Sep 8, 2020Assertion’s OSP Solution: Are you right for it?This article, while informative in its own way, is different from most of the articles we have published until now. We have been primarily…
InASSERTIONbyPradeep Vasudev·Apr 21, 2020Case Study — Revamping the OSP compliance of one of India’s largest BPOsContext
InASSERTIONbyPradeep Vasudev·Apr 17, 2020OSP Compliance — DoT extends its WFH relaxation and issues IP clarifications17 Apr 2020
InASSERTIONbyPradeep Vasudev·Mar 24, 2020DoT Letter Format for Contact Centers with WFH agentsAs most people in the call center business in India know, on 13th Mar, 2020, the Department of Telecommunications with immediate effect…
InASSERTIONbyPradeep Vasudev·Mar 18, 2020COVID-19 and New WFH Rules for Contact Centers in India — regulatory updatesThe last one week has been very dramatic in terms of regulatory changes in India for OSPs. Based on a representation by industry to the…
Pradeep Vasudev·Mar 3, 2020Case Study — Revamping the OSP compliance state of one of India’s largest BPOsContext
InASSERTIONbyPradeep Vasudev·Feb 4, 2020OSP — Consulting or Automation? Which one works for you?It is a rare contact center in India today that handles OSP compliance on its own — there are just too many grey areas, too much paperwork…
InASSERTIONbyPradeep Vasudev·Jan 7, 2020OSP Regulations might be about to change — Part 2Background for regulatory change, and a new definition for OSPs.
InASSERTIONbyPradeep Vasudev·Nov 27, 2019OSP Compliance Controls — The Final SetA little more than month ago, we started the conversation about what you need to do if you want to make sure you are compliant with OSP…
