Donald Burns·3d agoYou Stopped Seeing Your Restaurant Years Ago. Your Guests See It Every Night.Picture an owner who has walked through his front door thousands of times.A response icon1A response icon1
Donald Burns·6d agoEverything in Your Restaurant Takes Longer Than You Planned. That’s Not Bad Luck.The banner was already printed.
Donald Burns·Oct 31You Think You Have a People Problem. You Have a Room Problem.Ray was sure his grill cook was lazy.
Donald Burns·Oct 17You’re Armoring the Wrong Parts of Your RestaurantMaria spent her day off eating at the hottest restaurant in town.
Donald Burns·Oct 7The Four-Week Window That’s Costing You $8,000 Every Time You Build a New TeamEvery time you open a new location, promote a manager, or turn over half your Service Team in a bad month, your restaurant doesn’t just…
Donald Burns·Sep 30From Fear to ProfitEverybody talks about fear like it’s the enemy. Like it’s something to get rid of, push through, medicate away, pretend you don’t feel.
Donald Burns·Sep 11Attachment Styles and the Culture You Accidentally BuiltYou didn’t build your culture on purpose. Not most of it, anyway.
Donald Burns·Sep 7Your Restaurant Is Wired Like a Slot Machine — And That’s Why You Won’t Change DirectionCasinos don’t design slot machines to pay out on a predictable schedule. If a machine paid out every tenth pull like clockwork, people…
Donald Burns·Sep 1Motivated Reasoning Is Crippling Independent Restaurant Owners — And Most Don’t Even Know It’s…An owner tells me sales are fine. Then I ask to see the numbers, and the numbers say something different. Not catastrophic — just quietly…
