Joseph Thomas·Apr 12, 2024Salesforce Service Cloud Voice — Part 3: Amazon ConnectThis story is the third in a series about Salesforce Service Cloud Voice. If you haven’t read the previous ones, please use these links:
Joseph Thomas·Apr 10, 2024Salesforce Service Cloud Voice - Part 2: The Building BlocksThis story is the second part in a series about Salesforce Service Cloud Voice. If you haven’t read the first one and feels like you need…A response icon2
Joseph Thomas·Apr 9, 2024Salesforce Service Cloud Voice - Part 1: IntroductionRecently, I got the opportunity to work on Salesforce Service Cloud Voice. This has been quite a steep learning curve. One thing I noticed…A response icon2
anonymous·Feb 24, 2024Want to find out the list of countries that are whitelisted to place calls from your Salesforce…Service Cloud Voice with Amazon Connect is a Voice feature that is designed and built with the Amazon Connect Service as the core while the…
Michaela Janikovicova·Nov 6, 2023Where do I find this setting for Omni-Channel again…?Every now and then I find myself having to adjust something on our Omni configuration — but I can’t remember which setting it was that I…
