Joseph Thomas·Apr 12, 2024Salesforce Service Cloud Voice — Part 3: Amazon ConnectThis story is the third in a series about Salesforce Service Cloud Voice. If you haven’t read the previous ones, please use these links:
Joseph Thomas·Apr 10, 2024Salesforce Service Cloud Voice - Part 2: The Building BlocksThis story is the second part in a series about Salesforce Service Cloud Voice. If you haven’t read the first one and feels like you need…A response icon2A response icon2
Joseph Thomas·Apr 9, 2024Salesforce Service Cloud Voice - Part 1: IntroductionRecently, I got the opportunity to work on Salesforce Service Cloud Voice. This has been quite a steep learning curve. One thing I noticed…A response icon2A response icon2
anonymous·Feb 24, 2024Want to find out the list of countries that are whitelisted to place calls from your Salesforce…Service Cloud Voice with Amazon Connect is a Voice feature that is designed and built with the Amazon Connect Service as the core while the…
Michaela Janikovicova·Nov 6, 2023Where do I find this setting for Omni-Channel again…?Every now and then I find myself having to adjust something on our Omni configuration — but I can’t remember which setting it was that I…
InBuild @ Reach FinancialbyFrank Caron·Aug 30, 2023Automated Outbound Voice Campaigns With Service Cloud Voice And Amazon ConnectHi there! Frank here. Super hyped to share another engineering deep dive. For more context on this blog, see our inaugural “Hello, World”…
Twistellar — Salesforce Solutions·Jun 13, 2023CTI Integration With Salesforce: Streamlining Your Business for Maximum EfficiencyThis article was originally published at Twistellar.com
Twistellar — Salesforce Solutions·Jun 13, 2023Amazon CTI Adapter and Service Cloud Voice: What’s Your Choice?Service Cloud Voice (SCV) was released in 2020 to replace and extend the functionality of the Amazon Connect CTI Adapter, which is used to…
Oumaima ARBANI·Sep 16, 2022Salesforce Winter ’23 Release Notes — The Funny Summary — Volume VIIIService is served… Bon appétit 😋👩🏾🍳
Marc Hutchinson·Jul 13, 2022Hands-on with Service Cloud VoiceThe most exciting aspect of this combined Salesforce and Amazon solution is the speed with which you can launch enterprise-grade voice…
