the debbie nwafor·6d agoweek 42: excellence is not an elitist luxury, it’s a survival strategy.weekly notes from a life in progress.
Vikram Bajaj·May 22Cost Optimization vs.A deep-dive into the frameworks, decisions, and disciplines that made simultaneous cost reduction and service excellence possible.
Suraj Priyadarshi·Apr 23The Psychology Behind Customer Frustration — What Every Support Agent Needs to KnowWhen you understand why customers get frustrated you stop reacting to the anger and start responding to the person.
Suraj Priyadarshi·Apr 14How to Genuinely Care About Your Customers — And Why It Changes EverythingSix months after the call Tarun sent an email that nobody had ever sent before.
Suraj Priyadarshi·Apr 10Why Patience Is a Superpower in Customer Support — And How to Develop ItThe call lasted two hours and seven minutes. It was the most important call of the week.
