the debbie nwafor·6d agoweek 42: excellence is not an elitist luxury, it’s a survival strategy.weekly notes from a life in progress.
Vikram Bajaj·May 22Cost Optimization vs.A deep-dive into the frameworks, decisions, and disciplines that made simultaneous cost reduction and service excellence possible.
Suraj Priyadarshi·Apr 23The Psychology Behind Customer Frustration — What Every Support Agent Needs to KnowWhen you understand why customers get frustrated you stop reacting to the anger and start responding to the person.
Suraj Priyadarshi·Apr 14How to Genuinely Care About Your Customers — And Why It Changes EverythingSix months after the call Tarun sent an email that nobody had ever sent before.
Suraj Priyadarshi·Apr 10Why Patience Is a Superpower in Customer Support — And How to Develop ItThe call lasted two hours and seven minutes. It was the most important call of the week.
Suraj Priyadarshi·Apr 3The Golden Rule of Customer Service — Treat Every Customer the Way You Would Want to Be TreatedThe most timeless principle in customer service is also the most powerful — and the most forgotten.
The Enigmatic Scholar·Feb 4Problem # 4: Poor Customer ServiceHow Disrespectful Service Is Destroying Businesses and What We Can Do to Change the Culture
Soumya Srivastava·Jul 29, 2025The Metrics That Matter (And the Ones That Don’t)Learning to filter signal from noise in a world obsessed with numbers.
Paul Segreto·Jul 3, 2024Building Customer Loyalty in QSRs Through Service ExcellenceImproving a Quick Service Restaurant (QSR) within the framework of an established brand or franchise requires a deep focus on the human…
