hasanUtebay·Oct 12Translating Customer Needs into Technical SolutionsWhen a customer or business team asks for a technical solution, the conversation often starts with a feature:
InUnprompted, by Grafana LabsbyMatt Simonsen·Sep 17Solutions engineering at Grafana Labs: An inside look at the role and how to prepareCurious about solutions engineering? In this post, I share my path to becoming an SE at Grafana Labs, what the job looks like, and my…
Kyle Casey·Jun 9The Technical Co-Pilot Your CS Team Is MissingThe moment a big customer starts struggling technically is also the moment a founder starts getting Slacked. The CSM can almost certainly…
Kyle Casey·Jun 1The Account Executive and Solutions Engineer RelationshipMost sales conversations focus on the relationship between a rep and a customer. That relationship matters, and nobody is arguing…
Wong Xin Wei·May 23From Solving Problems to Discovering ThemWhat I Learned Transitioning from Product Engineering to Solutions Engineering/Architect
