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Stubhub

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Consumer Issues

Stories examining problems customers encounter with ticket purchases, refunds, and customer service.

Refund and Customer Service Disputes

Latest stories

Eddie Gomez

StubHub delivered tickets to a show that was already over.

Christopher Elliott

StubHub’s FanProtect guarantee fails: The $4,606 ticket he never got

Christopher Elliott

This StubHub rep’s “help” with Coldplay tickets cost me $3,000!

Christopher Elliott

Help! StubHub’s confusing ticket return policy cost me $1,176

Christopher Elliott

StubHub charged me $3,300 for Coldplay tickets I never received — can I get my money back?

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Who to follow

Latest stories

Eddie Gomez

StubHub delivered tickets to a show that was already over.

Christopher Elliott

StubHub’s FanProtect guarantee fails: The $4,606 ticket he never got

Christopher Elliott

This StubHub rep’s “help” with Coldplay tickets cost me $3,000!

Christopher Elliott

Help! StubHub’s confusing ticket return policy cost me $1,176

Christopher Elliott

StubHub charged me $3,300 for Coldplay tickets I never received — can I get my money back?

See more stories

Who to follow