Eddie Gomez·Jul 8StubHub delivered tickets to a show that was already over.The quickest way to erode brand trust is to design an experience where customers have to fix the company’s mistake.
Christopher Elliott·Jun 12StubHub’s FanProtect guarantee fails: The $4,606 ticket he never gotRoland Nazariyan paid $4,606 to see a UFC fight, but he missed the main event. Now he’s in a fight of his own with StubHub.A response icon1A response icon1
Christopher Elliott·May 31This StubHub rep’s “help” with Coldplay tickets cost me $3,000!Paul Avron’s daughter buys Coldplay tickets nine months before their show, but when the tickets don’t appear on the day of the event, a…A response icon1A response icon1
Christopher Elliott·May 25Help! StubHub’s confusing ticket return policy cost me $1,176Sharon McMonagle orders $1,176 in club seats for a Lumineers concert, but StubHub sends her tickets for seats in a completely different…A response icon2A response icon2
Christopher Elliott·Apr 19StubHub charged me $3,300 for Coldplay tickets I never received — can I get my money back?When Paul Avron’s daughter buys Coldplay tickets from StubHub, she expects a memorable night out. But as the concert approaches, the…A response icon1A response icon1
Jessica Carew Kraft·Mar 14I Spent 3 Hours on Hold With StubHub So My Daughter Could See Conan Gray Before Open Heart SurgeryOn the sludge factor in modern life: a spectrum from inconvenience to trauma.A response icon1A response icon1
Christopher Elliott·Dec 8, 2025StubHub promised a refund after an emergency — but where’s my $2,561?When Simone Zeno can’t attend a j-hope concert because of a family emergency, StubHub agrees to refund her purchase. Then it backtracks…A response icon1A response icon1
Christopher Elliott·Oct 14, 2025Hey StubHub, these Taylor Swift tickets are for the wrong date!Adrienne Gil paid StubHub $4,799 for tickets to a Taylor Swift concert.A response icon1A response icon1
Christopher Elliott·Sep 4, 2025StubHub charged me $747 in fees after Adele postponed her concert. But it promised not to!Ellen Kwan-Portal just can’t let go of her Adele tickets.
Christopher Elliott·Jun 9, 2025Ticket trouble: Did StubHub score an “own goal” on this purchase?Eli Klein snags the perfect seats on StubHub to watch his favorite hockey team, the Washington Capitals, take on the Columbus Blue Jackets…
