InThe Digital ContrarianbyRyan Levesque·3d agoYou Don’t Need More AI. You Need More Human Feedback.You Don’t Need More AI. You Need More Human Feedback.
InWrite A CatalystbyNina Rafferty·Oct 28Why Comment Sections Are Becoming the Real Product Research DepartmentI used to read comment sections mainly to see whether a post landed well. Now I read them for objections, questions, workarounds…A response icon2A response icon2
InUnprompted, by Grafana LabsbyElizabeth Burkly·Oct 14What we’ve learned (so far) building the Voice of Customer program at Grafana LabsGo behind the scenes of Grafana Labs’ Voice of Customer program to learn how we bring user feedback together, use AI to scale analysis, and…
SentiSum·Jul 2Claude Code vs a VoC Platform: What The Demo Does Not Show YouWe built our entire voice of customer platform on Claude for a year. Here is where the model stops being the hard part.
Baloo L A·Apr 24The Vibe Coding Playbook for PMs: Building an AI Voice of Customer Portal in 3 Days“Vision without execution is just hallucination.” — Henry Ford
InAWS in Plain EnglishbyTania Noronha·Mar 26Voice of the Customer (VOC) Translation: Turning Feedback into Measurable QualityBy Tania Noronha
InEvolve TechbyBeth Ramach Phillips·Jan 9How to build a voice of the customer program without overcomplicating itA practical framework for turning customer feedback into better business decisions
Ariel Felix·Jan 6Voz do Cliente (VoC): Escutando o seu cliente.Escutar o que o cliente tem a dizer é fundamental para construir relacionamentos de qualidade e manter a empresa competitiva. Adotar a Voz…
QuarkAndCode·Dec 24, 2025Sentiment Analysis Explained: Techniques, Challenges & Business UsesThis article walks through what sentiment analysis is, how it works, where it’s used, what makes it hard, and where it’s heading next.
Ashutosh Karandikar. CCXP·Sep 3, 2025If everyone owns CX, no one does!Part 2 of the “No-Fluff CX” Series | Celebrating 5 Years of KretruTosh Consulting
