Pricing
Pay only for outcomes Open delivers. No setup fees, no per-seat fees, no per-message fees.
Your rate sits in this range based on monthly volume. Access the full Open platform with simple pricing — no setup fees, monthly fees, or hidden fees.
Higher volume, lower rate. Final price is locked in writing before you go live.
Refund Guarantee
Backed by our $2 million refund guarantee.
Standard pricing
One simple rate for outcomes Open delivers. The full platform — every channel, the helpdesk, telephony, outbound, workflows — is included.
The complete AI agent — one rate per fully resolved ticket, scaled to your volume.
Replaces
Fin by Intercom · Zendesk AI agents · Salesforce Einstein · HubSpot Breeze AI
Per resolved ticket
Volume-based rate, locked in writing before you go live.
$0.75 – $0.90
per resolved ticket
Human-handled tickets
If Open hands a ticket to one of your agents, you’re not billed for it.
Free
Volume discount
Higher monthly volume automatically lowers your per-resolution rate.
Automatic
Enterprise volume
Above 100k resolutions/month we quote a custom rate. Email [email protected].
Custom
The full platform comes with the standard rate. Channels, the helpdesk, telephony, outbound, workflows, support — no add-ons, no upsells.
Voice, chat, email, WhatsApp & SMS, Slack, Teams, social — one agent, every surface.
Included
Carrier minutes at-cost (<$0.10 / resolution)
AI-native ticketing — inbox, macros, SLAs, routing, reporting. Or bring your own.
Replaces Zendesk · Intercom · Freshdesk · Salesforce · HubSpot · Front
Included
Unlimited agent seats
Cloud telephony stack — local numbers in 100+ countries, recording, transcription, SIP trunking.
Replaces Aircall · Dialpad · RingCentral · Twilio Flex · Five9 · Genesys
Included
Carrier minutes at-cost
AI-personalized multi-channel sequences with bulk imports, response branching, and full API.
Replaces Intercom Series · HubSpot Sequences · Salesforce Marketing Cloud · Mailchimp · Brevo
Included
Visual workflow builder, agent actions on every API, and 50+ pre-built playbooks.
Replaces Zapier · n8n · Workato · Tray.io · Make
Included
Auto-ingest docs and articles, surface gaps automatically, and learn from every resolved ticket. Customer Insights and VoC built in.
Replaces Guru · Notion · Confluence · Helpjuice · Stonly · Stella Connect
Included
Named solutions engineer + AI trainer, 24/7 support, white-glove onboarding, $2M refund guarantee.
Included
FAQs
Common questions about pricing, billing, and how the guarantee fits in. Email [email protected] for anything that isn't here.
Customer Stories
