PillWise is an intelligent medication management app designed to help you stay on track with your health. It combines AI-powered features like smart reminders, medication scanning, and voice-enabled symptom tracking to make managing your medications effortless and effective.

How does PillWise help with medication adherence?

The app sends you personalized reminders, tracks doses, and gives you insights through visual charts so you always know where you stand. This comprehensive approach helps reduce missed doses and supports long-term health outcomes by keeping you consistently on track with your medication regimen.

PillWise is free to download with core features available at no cost. This includes basic medication tracking, reminders, and scanning capabilities. Premium features and advanced analytics will be available through optional plans for users who want enhanced functionality and deeper health insights.

Privacy Policy

Last updated: 31 May 2026

This Privacy Policy explains how PillWise, operated by Tugadot ("PillWise", "we", "us" or "our"), collects, uses, discloses and protects your personal information when you use the PillWise mobile application and website (the "Service"). We are based in Australia and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

PillWise is a medication management tool. It does not provide medical diagnosis or treatment advice. By using the Service, you agree to the collection and use of information as described in this policy.

1. Our Commitment

We collect only the information we need to run the Service.
We protect your information using encryption and access controls.
We give you control over your data, including the ability to export and delete it.
We do not sell your personal information, and we do not use advertising trackers.

2. Information We Collect

Information you provide

Account details: email address, an optional name, and a securely hashed password (plus multi-factor authentication tokens where enabled).
Medication and health data: medications, dosages and schedules, intake and adherence logs, symptom notes, scanned medication labels or barcodes, and stored e-scripts or prescription details.
Caregiver relationships: people you choose to invite to view or help manage your medications.
Optional self-reported data: such as age, relevant conditions, or other notes you add.
Support and contact data: information you provide when you contact us.

Information collected automatically

Device type and operating system, app usage and diagnostic metrics, and crash reports.
Push notification tokens used to deliver reminders.
Website log data such as IP address, browser type and cookies.

3. How We Collect Information

We collect information directly from you when you create an account, add or scan medications, or contact us; automatically through your use of the app and website; and from third-party integrations (for example a health platform) only where you authorise the connection.

4. How We Use Your Information

To provide the Service — managing your medications, sending reminders, and generating adherence insights.
To power features such as medication scanning, voice tracking, and AI-assisted reports.
To maintain, secure, debug and improve the Service.
To carry out de-identified research and analytics.
To communicate with you about the Service, and — only with your consent — about new features.

Our lawful basis for handling your information is your consent (APP 3) and our legitimate need to operate and secure the Service. We do not use your data for automated decision-making that has legal or similarly significant effects on you. Where AI is used (for example to read a medication label or generate a report), it processes your data only to deliver the feature to you and is not used to train third-party models without your consent.

5. Health Data

Medication and health information is sensitive information under the Privacy Act and receives a higher level of protection. Your health data is only visible to you and to caregivers you explicitly invite. Where you generate a link to share a report with a healthcare provider, that link can be revoked at any time and shared report links expire after 30 days. We do not share your health data with pharmaceutical companies, insurers, or advertisers.

6. Disclosure of Your Information

We disclose personal information only to:

Cloud infrastructure providers that host the Service on our behalf, located in Australia.
Service providers for privacy-respecting analytics, crash reporting and push notifications.
Apple and Google for app distribution and processing in-app purchases.
Professional advisers under confidentiality, and authorities where required or authorised by law.

Your data is stored in Australia. We will only transfer information overseas with your consent or where the recipient is bound by protections consistent with the APPs. We never sell your information.

7. Storage, Security & Retention

Encryption of data in transit (TLS/HTTPS) and at rest.
Role-based access controls and multi-factor authentication for administrative access.
Regular backups and routine security maintenance.

We retain your information for as long as your account is active or as needed to provide the Service and meet legal obligations. When you delete your account, your data is permanently removed within 30 days, after which backups are overwritten.

8. Access, Correction & Deletion (APP 12 & 13)

You can review, correct, export or delete your information at any time from within the app (Profile → Delete Account) or by emailing us. We respond to requests within 30 days at no charge, unless a request is manifestly unfounded or excessive.

9. Data Breach Response

We comply with the Notifiable Data Breaches scheme. If a breach is likely to result in serious harm, we will contain and assess the incident and notify affected users and the Office of the Australian Information Commissioner (OAIC) as required by law.

10. Cookies & Analytics

Our website uses essential cookies for session management and preferences, and privacy-respecting analytics that do not build advertising profiles. You can decline non-essential cookies through your browser settings.

11. Children's Privacy

The Service is intended for users aged 18 and over. Minors should only use PillWise under the supervision of a parent or guardian who consents on their behalf. We do not knowingly collect data from children without such consent and will delete it promptly if we become aware of it.

12. Changes to This Policy

We may update this policy from time to time. The "Last updated" date reflects the latest version, and we will communicate material changes by email or an in-app notice.

13. Contact Us

For any privacy questions, requests or complaints, contact our Privacy Officer at hello@pillwise.com.au. If you are not satisfied with our response, you may contact the OAIC at oaic.gov.au.