Shipping policy

 

Domestic Shipping (U.S.)

  • Free Shipping: Enjoy free standard shipping on all orders within the United States.
  • Processing Time: Orders are processed within 1-2 business days. You will receive a notification with tracking information once your order has shipped.
  • Shipping Time: Standard shipping typically takes 3-7 business days. Delivery times may vary based on your location.

International Shipping

  • Shipping Locations: We ship to the following international locations:
    • North America: Canada, Mexico
    • Asia: Japan, Hong Kong SAR, Israel, Singapore, South Korea
    • Central America: Costa Rica
    • Europe: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Türkiye, Vatican City, Slovakia, United Kingdom, Slovenia, Czechia, Iceland, Estonia, Latvia
    • Oceania: New Zealand, Australia
    • South America: Argentina, Bolivia, Brazil, Caribbean Netherlands, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Netherlands Antilles, Paraguay, Peru, Suriname, Uruguay, Venezuela
  • Shipping Costs: International shipping costs will be calculated at checkout based on your location and order size.
  • Customs and Import Fees: Customers are responsible for any customs or import fees that may apply. PupLid is not liable for these charges, which are to be paid by the customer upon delivery.

General Information

  • Order Tracking: Once your order has been shipped, you will receive a tracking number to monitor the status of your shipment.
  • Delivery Issues: If you encounter any issues with your delivery, please contact our customer service team for assistance.
  • Returns and Exchanges: For information on returns and exchanges, please refer to our Return Policy.

Thank you for shopping with PupLid! We appreciate your support and are committed to providing you with the best service possible. If you have any questions or need further assistance, feel free to reach out to us.

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