Related Products
|
||||||
About
Drive enterprise productivity with one tech-driven, AI-powered performance learning platform. Train, upskill, and coach for sales readiness and excellence in an AI-powered learning environment and turn your organization into a high-performance machine that drives results and exceeds targets. Leverage our AI-powered coaching tool to help sales teams practice at scale and deliver stellar presentations on product knowledge, FABs, and more in line with your industry’s best practices. Empower trainers and subject-matter experts in your organization to create training content by generating impactful video courses effortlessly, efficiently, and at scale. Help your organization master essential business conversation skills with real-world practice scenarios and instant, targeted coaching on business-critical behaviors. Discover how UMU can enhance performance and productivity across your organization with solutions tailored to your industry’s needs.
|
About
The VoiceOps Coaching Enablement Platform unlocks the value of call center sales and collections conversations by making coaches more effective. It is built upon the Behavior Change Cycle methodology — helping coaches measure key behaviors, snap right to the most coachable moments in each call, build trust with reps through frequent and objective coaching, and drive better customer conversations.
It’s a win-win-win: Call center reps get more from coaches, companies get more from their reps, and customers get more value from every call experience.
VoiceOps has made data quality a priority as the foundation for true coaching enablement. The company has invested significant expertise and resources to create a technical data operation that serves industry-leading data quality. VoiceOps has amassed hundreds of industry-specific data sets for model training. This, combined with a human-in-the-loop QA process, creates data quality that customers trust and value at a premium.
|
|||||
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
|||||
Audience
Enterprises searching for a solution to drive employee performance
|
Audience
Call center sales and collections teams
|
|||||
Support
Phone Support
24/7 Live Support
Online
|
Support
Phone Support
24/7 Live Support
Online
|
|||||
API
Offers API
|
API
Offers API
|
|||||
Screenshots and Videos |
Screenshots and Videos |
|||||
Pricing
$999 per year
Free Version
Free Trial
|
Pricing
No information available.
Free Version
Free Trial
|
|||||
Reviews/
|
Reviews/
|
|||||
Training
Documentation
Webinars
Live Online
In Person
|
Training
Documentation
Webinars
Live Online
In Person
|
|||||
Company InformationUMU
United States
www.umu.com
|
Company InformationVoiceOps
Founded: 2016
United States
voiceops.com
|
|||||
Alternatives |
Alternatives |
|||||
|
|
||||||
Categories |
Categories |
|||||
Sales Coaching Features
Assessments
Audio / Video Conferencing
Built-In Course Authoring
Call Recording
Gamification
Goal Setting / Tracking
Learning Plans
Onboarding
Performance Metrics
Call Center Features
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Tracking Features
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
CRM
IVR / Voice Recognition
Keyword Tracking
Conversation Intelligence Features
Account Health Alerts
AI Insights
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
|
||||||
Integrations
Boostopia
ClickSend
ComplianceBoard
Fuze
MyWiFi Networks
Qollabi
Salesflare
|
Integrations
Boostopia
ClickSend
ComplianceBoard
Fuze
MyWiFi Networks
Qollabi
Salesflare
|
|||||
|
|
|