Audience
Enterprises interested in an AI-native customer service platform to improve their contact center operations
About ASAPP
ASAPP creates AI solutions that solve the toughest problems in customer service. With native AI at our core, our solutions get beyond basic automation to dramatically increase contact center capacity.
At the center of our approach is GenerativeAgent®—a customer service AI agent that autonomously and safely resolves complex customer interactions over voice and chat. When unable to fully resolve on its own, it knows how and when to involve the right human agents.
• Real-time AI-human collaboration with Human-in-the-Loop Agent (HILA) workflow
• Full visibility into GenerativeAgent interactions, and Conversation Monitoring for QA at scale
• Enterprise-Grade Guardrails & Data Protection
• Safely test AI behavior in simulated environments to help you launch confidently
Designed for enterprise contact centers, GenerativeAgent® is ideal for organizations handling high volumes of complex voice and chat interactions, including those in regulated industries.
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Company Information
ASAPP
Founded: 2014
United States
www.asapp.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
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Online
ASAPP Frequently Asked Questions
Q: What kinds of users and organization types does ASAPP work with?
ASAPP works with these users and organization types: Mid Size Business, Enterprise, and Startup.
Q: What languages does ASAPP support in their product?
ASAPP supports these languages: English and Spanish.
Q: What kind of support options does ASAPP offer?
ASAPP offers support via phone support and online.
Q: What other applications or services does ASAPP integrate with?
ASAPP integrates with: Amazon Connect, Genesys Cloud CX, Operata, Salesforce, and Twilio.
Q: What type of training does ASAPP provide?
ASAPP provides training in the form of documentation, live online, and in person.
