4.4 out of 5 stars
(1629 Ratings)
Dialpad Contact Center is Dialpad's AI-native platform for customer experience — the connective layer where conversations, intelligence, and action come together in real time.
At its core, Dialpad Contact Center is the world's first Agentic AI contact center: AI agents that don't just transcribe or summarize, but reason, resolve, and act autonomously across the full customer journey. Instead of routing customers between disconnected tools, Dialpad Contact Center unifies voice, digital, and human agents in one platform, connecting the voice and data silos that have historically kept support teams siloed and reactive.
Every interaction becomes part of a compounding intelligence layer. With 775M+ AI recaps and counting, Dialpad Contact Center turns each conversation into operational insight that improves resolution rates, agent productivity, and CX outcomes over time. That intelligence is continuously optimized, governed, and made visible across your organization through Dialpad's Guardian safety layer, ensuring secure, enterprise-grade AI operations at scale.
Dialpad Contact Center is built to resolve up to 80% of issues autonomously, reducing operational complexity while giving human agents the context they need for what still requires a human touch. People stay at the core; intelligence sits at the edge, ready to act the moment it's needed.
Rather than asking enterprises to take autonomy on faith, Dialpad Contact Center is validated through Dialpad's Proving Ground, so teams can confirm ROI and reliability before committing at scale — a modern alternative to legacy, static bots and fragmented support stacks.
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4.5 out of 5 stars
(939 Ratings)
CTM, formerly known as CallTrackingMetrics, is a conversation intelligence and call tracking platform that helps businesses measure marketing performance, manage customer communications, and improve sales conversions. The software tracks phone calls, text messages, website forms, and chats to identify the advertising campaigns and channels that generate customer inquiries. Its AI-powered conversation analytics provide call transcription, summarization, sentiment analysis, and lead scoring. CTM also offers intelligent call routing, automated follow-ups, AI voice agents, and contact center management tools. Reporting dashboards help organizations analyze marketing attribution, advertising return on investment, customer interactions, and sales team performance. The platform integrates with Google Ads, Google Analytics, HubSpot, Salesforce, and other business applications to connect marketing data with customer conversations and revenue outcomes.
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mrmr
mrmr is a voice-first AI agent for Mac. Press one shortcut and talk, and it takes real action across the apps you already work in. This is speech-to-action, not speech-to-text.
Ask it to create a Linear ticket, post the link in a Slack channel, and add a calendar follow-up, and it does all three in one conversation. mrmr chains multi-step workflows, resolves your channels, teammates, and projects automatically, and confirms anything before it sends or changes it.
It connects to Slack, Linear, Google Calendar, Google Tasks, Google Meet, Zoom, Notion, Gmail, Cal.com, Calendly, Attio, and GitHub through real app APIs, plus Apple Reminders. It also searches your Mac files and browser history, runs cited web search, runs your own scripts by voice, and delegates to background sub-agents.
mrmr also handles fast dictation in around 60 languages, but the focus is doing, not typing. A voice-first alternative to Siri, Wispr Flow, and Superwhisper. Currently in private beta.
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