Audience

Companies looking for an online service software solution to access to local government resources

About BS&A Online

BS&A Online is a collection of Online Services that allows anytime/anywhere access to local government resources. BS&A Online allows secure communication to realtors, title companies, appraisers, contractors, local residents, and municipal employees. This information is available 24 hours a day, 7 days a week. BS&A Online – Community Development is a collection of Online Services designed to automate a number of important processes within your building department. The most important of which are Online Inspections and Online Permit Applications. BS&A Online – Employee Self Service is a collection of Online Services designed to allow employees to manage a variety of issues related to their past checks and general employment information. Additionally, it allows employees or supervisors to remotely enter timesheet information via the web. BS&A Online – Financial Services allows for “anytime, anywhere” access to financial reporting.

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Integrations

See Integrations

Ratings/Reviews - 2 User Reviews

Overall 2.0 / 5
ease 3.0 / 5
features 2.5 / 5
design 2.0 / 5
support 2.0 / 5
More Reviews for BS&A Online Write a Review

Company Information

BS&A Software
Founded: 1987
United States
www.bsasoftware.com/solutions/bsaonline/

Videos and Screen Captures

BS&A Online Screenshot 1
BS&A Online Screenshot 1 BS&A Online Screenshot 2 BS&A Online Screenshot 3
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Product Details

Platforms Supported
Cloud
Windows
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online

BS&A Online Frequently Asked Questions

Q: What kinds of users and organization types does BS&A Online work with?
BS&A Online works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does BS&A Online support in their product?
BS&A Online supports these languages: English.
Q: What kind of support options does BS&A Online offer?
BS&A Online offers support via phone support and online.
Q: What other applications or services does BS&A Online integrate with?
BS&A Online integrates with: Azure SQL Database and Microsoft Excel.
Q: What type of training does BS&A Online provide?
BS&A Online provides training in the form of documentation, live online, webinars, and in person.

BS&A Online Product Features

Municipal

Permit Issuance Supported
Work Order Management Supported
Animal Licensing Not Supported
Code Enforcement Not Supported
Fund Accounting Not Supported
Inventory Management Not Supported
License Issuance Not Supported
Parking Management Not Supported
Planning & Zoning Not Supported
Property Database Not Supported
Taxation & Assessment Not Supported
Utility Billing Not Supported

BS&A Online Verified User Reviews

Write a Review
  • A BS&A Online User
    Retired Business Analyst
    Used the software for: Less than 6 months
    Frequency of Use: Monthly
    User Role: User
    Company Size: 1 - 25
    Design 1 out of 5 stars
    Ease 3 out of 5 stars
    Features 2 out of 5 stars
    Pricing 3 out of 5 stars
    Support 1 out of 5 stars
    Probability You Would Recommend? 3 out of 10

    "Not user friendly or stable, blame municipality for basic lack of continuity directly attributable to poor UI"

    2 out of 5 stars Posted 2026-06-01

    Pros: Initial sign up was easy can’t really saying anything else positive because of frustrating user non- friendly issues that can not be discussed with BS&A because they refer users back to municipality not their own internal support

    Cons: - lack of technical support
    - disclaimer that they are NOT responsible for data discrepancies or usability issues.
    - pass the buck blame the municipality instead of looking into usability issues that are solely in their control.

    Overall: - unstable as in frequently tells me I’m no longer signed in while navigating between menu options.
    - gives conflicting messages saying your records are “unavailable, unavailable, unavailable but to the right is a button half hidden by the “How can I help you Today?chat bot widget. There is actually records available in-spite of deceptive “unavailable” message.

    - chat option “blocks crucial buttons” needed for navigation and just refers you back to municipality who refer you back to BS&A because they have same questions related to usability that I have but they haven’t found a contact to fix the issues either.

    Read More...
  • Chibing X.
    Retired
    Used the software for: Less than 6 months
    Frequency of Use: Monthly
    User Role: User
    Company Size: 1,000 - 4,999
    Design 3 out of 5 stars
    Ease 3 out of 5 stars
    Features 3 out of 5 stars
    Pricing 3 out of 5 stars
    Support 3 out of 5 stars
    Probability You Would Recommend? 3 out of 10

    "Other people are listed as the owner of my house"

    2 out of 5 stars Posted 2023-10-24

    Pros: Looks pretty, reviews are good, however the source may not reliable. My house is in Brighton Michigan. I never sold the house but BS&A Online says I sold the house in 7/30/2023.

    Cons: False information on my house in Brighton Michigan.

    Overall: The information here can’t be trusted. I reported to Brighton police because it falsely states my house was sold 6/30/2023

    Read More...
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