Bottomline Paymode

Pros: Using the Bottomline TAP application in JDE is smooth and works well to process vendor invoices and obtain approvals and troubleshoot issues by delivering them to the appropriate user.

Cons: The OCR technology they use to get the data into JDE is very outdated and not configurable. The implementation is rushed and users are left scrambling with a mess to clean up. They don’t take the time to listen and watch the issues they are too quick to assume it’s the user error or JDE and not their own set up. We did a JDE upgrade and needed to upgrade the bottomline to 5.0 and they left us with broken system still trying to fix 6 months later.

Overall: They have a good product on the TAP JDE side and since our original implementation in 2020 I have referred many companies to them but upgrading with them in 2026, I regret not going with another AP solution because they broke everything that was good.

Pros: The company I work for started using them to pay vendors. I submit invoices to my company and the send payments to Paymode-X and they supposed to get me paid. However I am still waiting for them to pay me after over two months. Finally they said of we figured out the problem yet have yet to fix the issue in mean time I'm maxed out all cards and 2 months behind on all of them. My mortgage is 2 months behind and now being threatening with eviction my truck is now garnered a repossession on it and Bottomline still wants pay me the money that they already received to pay me over the past 2 months.

Cons: They screw the workers and mess up your credit when you can't get paid.

Overall: Horrible. Wish the company had stuck with Avid exchange. Apparently the main company Bottomline has 2 different company departments that are supposedly doing their payouts and neither seem to have a clue what the other department does or are able to find out anything from the other department. And when you call in you get a complete run around and told you have to deal with your company you work through to get paid even though the company you work for sends your payments to Bottomline. If you are a company and thinking of using them for payments to your employees. Either let employees go or chose a different payment company.