Audience
Customer support teams, Business owners, Support agents, MNCs
About ChatBridge
ChatBridge is the ultimate Salesforce Chat Translator for organizations supporting customers across borders and languages. By embedding real-time translation directly into the Service Console, it eliminates language barriers, minimizes agent effort, and maintains translation accuracy using enterprise-grade engines.
Teams can support 130+ languages without leaving Salesforce, making ChatBridge ideal for e-commerce, global customer service hubs, domestic multilingual regions, education, and non-profits. With smart features like translation caching, agent-preferred language settings, and native integration, ChatBridge transforms Salesforce into a truly multilingual support platform. If you need reliable chat translation for Salesforce, ChatBridge offers a seamless, scalable solution.
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Intento
Machine translation and multilingual generative AI platform for global businesses. We deliver immediate, tailored, and personalized language experience in all the software systems your customers and teammates already use, supporting over 650 languages. Save up to 95% on translations by combining best-fit machine translation with source quality improvement and automatic post-editing based on GenAI. Let us take care of your custom MT engines. Empower customer support teams with real-time machine translation for chats and tickets to help customers 24/7 in their native language. Globalize self-service by on-the-fly translation of knowledge bases and community forums, tailored to your data. Our language hub translates documents, support tickets, and enterprise apps so everyone’s on the same page and included. Works as a translation portal and through integrations with Atlassian, Microsoft, ServiceNow, Zendesk, and other tools.
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Make your content and apps multilingual with fast, dynamic machine translation available in thousands of language pairs.
The basic edition of the Translation API translates the texts of your website and your applications into more than 100 languages instantly. The Advanced edition offers dynamic results just as quickly as the Basic edition, but also includes other customization features, which is very important when you use phrases or terms that are specific to specific areas and contexts. The pre-trained model of the Translation API supports over a hundred languages, from Afrikaans to Zulu. With AutoML Translation you can create custom models in more than fifty language pairs. Thanks to the Translation API glossary, the content you translate will remain true to your brand. You just have to indicate which vocabulary you want to give priority to and save the glossary file in your translation project.
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Language I/O
Language I/O makes it easy for Fortune 500 companies to break through language barriers so that they can provide global customer support. LIO integrates seamlessly into your CRM, empowering your English-speaking customer support agents to chat, email and otherwise engage in real-time with customers in more than 100 languages. Our proprietary machine translation platform can be configured in a matter of hours to ensure that your company-specific terms are accurately translated every time. We are the mothership of multilingual customer support. Welcome aboard! You tell us which words you want in your glossary so that your industry and company-specific terms are translated correctly every time. Don’t spend thousands of dollars or wait weeks to train a neural machine translation engine. We will get you up and running in no time.
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Integrations
Company Information
Concret.io
Founded: 2013
India
www.concret.io
Videos and Screen Captures
A customer seamlessly chatting with the support agent in their native language.
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Product Details
Platforms Supported
Cloud
Training
Documentation
Webinars
Videos
Support
Phone Support
24/7 Live Support
Online
ChatBridge Frequently Asked Questions
Q: What kinds of users and organization types does ChatBridge work with?
ChatBridge works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does ChatBridge support in their product?
ChatBridge supports these languages: English.
Q: What kind of support options does ChatBridge offer?
ChatBridge offers support via phone support, 24/7 live support, and online.
Q: What other applications or services does ChatBridge integrate with?
ChatBridge integrates with: Salesforce.
Q: What type of training does ChatBridge provide?
ChatBridge provides training in the form of documentation, webinars, and videos.
Q: What pricing for support is available for ChatBridge?
ChatBridge offers support included with purchase.
