Audience

Businesses interested in a platform to manage their omnichannel customer communication operations and enhance customer engagement

About Chatwoot

Chatwoot is a customer engagement suite that consolidates various communication channels, including email, website live chat, social media platforms like Facebook, Twitter, Instagram, and messaging apps such as WhatsApp and Line, into a unified dashboard. This integration enables businesses to deliver consistent customer experiences across multiple platforms. The platform offers features like canned responses for frequently asked questions, keyboard shortcuts for swift action execution, and team collaboration tools that allow internal discussions via private notes. Automation rules can be established to streamline repetitive tasks, and customizable live chat widgets can be added to websites to align with specific brand aesthetics. Chatwoot also supports chatbot integration and the embedding of custom dashboard applications, providing a comprehensive solution for managing customer interactions.

Pricing

Starting Price:
$19 per month
Free Version:
Free Version available.

Integrations

API:
Yes, Chatwoot offers API access

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Chatwoot
Founded: 2020
United States
www.chatwoot.com

Videos and Screen Captures

Chatwoot Screenshot 1
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Product Details

Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Videos
Support
24/7 Live Support
Online

Chatwoot Frequently Asked Questions

Q: What kinds of users and organization types does Chatwoot work with?
Chatwoot works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Chatwoot support in their product?
Chatwoot supports these languages: English.
Q: What kind of support options does Chatwoot offer?
Chatwoot offers support via 24/7 live support and online.
Q: What other applications or services does Chatwoot integrate with?
Chatwoot integrates with: Amazon Web Services (AWS), Microsoft Azure, Calendly, Clearbit, Dialogflow, Docker, Dome, Facebook, FullContact, Gmail, Google Cloud Platform, Heroku, Instagram, Kubernetes, LINE, Salesforce, Shopify, Slack, Stripe, Telegram, X (Twitter), WhatsApp, WooCommerce, WordPress, and Zendesk and more.
Q: Does Chatwoot have an API?
Yes, Chatwoot has an API.
Q: Does Chatwoot have a mobile app?
Yes, Chatwoot has a mobile app for iPad, Android, and iPhone.
Q: What type of training does Chatwoot provide?
Chatwoot provides training in the form of documentation and videos.
Q: How much does Chatwoot cost?
Pricing for Chatwoot starts at $19 per month.

Chatwoot Product Features

Chatbot

Prediction Not Supported
Machine Learning Not Supported
Natural Language Processing Not Supported
Context and Coherence Not Supported
Payment Integration Not Supported
Call to Action Not Supported
Inline Media / Videos Not Supported
Social Media Integration Not Supported
Sentiment Analysis Not Supported
Reporting / Analytics Not Supported
Human Takeover Not Supported
Ready-made Templates Not Supported

Customer Communications Management

Print Management Not Supported
Batch Communications Not Supported
Template Management Not Supported
On-Demand Communications Not Supported
Video Content Not Supported
Multi-Channel Communications Not Supported
Personalization Not Supported
Interactive Content Not Supported
Email Distribution Not Supported
Chat / Messaging Not Supported
Content Management Not Supported

Live Chat

Offline Form Not Supported
Geo Targeting Not Supported
Transfers / Routing Not Supported
Third Party Integration Not Supported
Canned Responses Not Supported
Website Visitor Tracking Not Supported
Proactive Chat Not Supported
Screen Sharing Not Supported
Customizable Branding Not Supported