Audience
Public sector and/or local government utilities seeking a solution to improve and manage their operations
About Cogsdale Customer Service Management
Cogsdale Customer Service Management (CSM) enables clients to seamlessly integrate superior customer relationship management (CRM) with their daily business process requirements. Purpose-built to accommodate the complex billing requirements of municipalities and utilities, Cogsdale CSM streamlines operations, cuts costs, and delivers the best quality services to their customers. The solution also enables users to schedule service orders, view active connections and payment history, and create payment schedules. Cogsdale offers a best-of-breed customer information system that includes: financials, distribution, utility billing, customer management, work management, project management, and procurement. Cogsdale extends the suite to include functionality such as: interactive voice response, document management, payment kiosks, and online credit checks. Cogsdale has been delivering powerful, integrated information solutions since 1997.
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Integrations
Company Information
Cogsdale
Founded: 1997
Canada
www.cogsdale.com
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Product Details
Platforms Supported
Windows
Training
Live Online
In Person
Support
Phone Support
Cogsdale Customer Service Management Frequently Asked Questions
Q: What kinds of users and organization types does Cogsdale Customer Service Management work with?
Cogsdale Customer Service Management works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Cogsdale Customer Service Management support in their product?
Cogsdale Customer Service Management supports these languages: English.
Q: What kind of support options does Cogsdale Customer Service Management offer?
Cogsdale Customer Service Management offers support via phone support.
Q: What other applications or services does Cogsdale Customer Service Management integrate with?
Cogsdale Customer Service Management integrates with: Vocantas Communicate.
Q: What type of training does Cogsdale Customer Service Management provide?
Cogsdale Customer Service Management provides training in the form of live online and in person.
Cogsdale Customer Service Management Product Features
Utility Billing
ACH Payment Processing
Supported
Account Management
Supported
Billing & Invoicing
Supported
Cable
Supported
Collections Management
Supported
Customer Management
Supported
Electricity
Supported
Meter Management
Supported
Metered Billing
Supported
Move In / Move Out
Supported
Natural Gas
Supported
Non-Metered Billing
Supported
Online Payment Processing
Supported
Penalty / Cut-Off Processing
Supported
Rate Management
Supported
Service Call Management
Supported
Trash
Supported
Water
Supported
Work Order Management
Supported
Utility Management Systems
Billing & Invoicing
Not Supported
Cable
Not Supported
Customer Management
Not Supported
Demand Planning
Not Supported
Electricity
Not Supported
Natural Gas
Not Supported
Plant Management
Not Supported
Service Call Management
Not Supported
Trash
Not Supported
Water
Not Supported
Work Order Management
Not Supported
Workforce Management
Not Supported
