Covasant SERAA

Dialpad Contact Center is Dialpad's AI-native platform for customer experience — the connective layer where conversations, intelligence, and action come together in real time. At its core, Dialpad Contact Center is the world's first Agentic AI contact center: AI agents that don't just transcribe or summarize, but reason, resolve, and act autonomously across the full customer journey. Instead of routing customers between disconnected tools, Dialpad Contact Center unifies voice, digital, and human agents in one platform, connecting the voice and data silos that have historically kept support teams siloed and reactive. Every interaction becomes part of a compounding intelligence layer. With 775M+ AI recaps and counting, Dialpad Contact Center turns each conversation into operational insight that improves resolution rates, agent productivity, and CX outcomes over time. That intelligence is continuously optimized, governed, and made visible across your organization through Dialpad's Guardian safety layer, ensuring secure, enterprise-grade AI operations at scale. Dialpad Contact Center is built to resolve up to 80% of issues autonomously, reducing operational complexity while giving human agents the context they need for what still requires a human touch. People stay at the core; intelligence sits at the edge, ready to act the moment it's needed. Rather than asking enterprises to take autonomy on faith, Dialpad Contact Center is validated through Dialpad's Proving Ground, so teams can confirm ROI and reliability before committing at scale — a modern alternative to legacy, static bots and fragmented support stacks.

Cortex AgentiX is the next-generation evolution of Cortex XSOAR®, designed by Palo Alto Networks to securely build, deploy, and govern AI-powered security agents. It enables organizations to unleash agentic AI that acts as intelligent teammates, capable of planning and executing complex workflows around the clock. Cortex AgentiX is powered by over 1.2 billion real-world playbook executions, providing agents with proven operational intelligence. The platform offers a rich library of ready-to-use agents while also supporting custom, no-code agent creation tailored to specific security needs. With built-in guardrails, Cortex AgentiX ensures agents operate with the appropriate level of autonomy, including human-in-the-loop approvals for critical actions. Full transparency allows teams to trace every agent decision, action, and outcome for audit and compliance purposes. Cortex AgentiX integrates seamlessly across the Cortex ecosystem to help organizations stay ahead of evolving threats.