Audience

Telecom, CSPs, ISPs, Enterprises

About Csmart Telco CRM

Csmart Telco CRM is a scalable, cloud‑native platform that empowers telecom operators—including MNOs, MVNOs, MVNEs, FTTx, and enterprise connectivity providers—to optimize the entire customer lifecycle. It centralizes customer data across lead-to-bill, automates workflows (sales, CPQ, orders, approvals, notifications), and uses AI‑driven ticketing and assignment to speed resolution.

Key features include:

Unified product catalogue with flexible bundling
Accounts, orders & lifecycle tracking
Custom workflows & real-time reporting
Auto-assigned cases & approvals
Multi-channel notifications
Churn management and loyalty programs

Aligned with TM Forum ODA and Open APIs, it boosts sales efficiency, accelerates time-to-market, enhances CSAT, and strengthens retention—all with secure, role-based access.

Pricing

Pricing Details:
Custom
Free Version:
Free Version available.

Integrations

No integrations listed.

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Covalense Digital Solutions
Founded: 2006
India
covalensedigital.com

Videos and Screen Captures

Csmart Telco CRM Screenshot 1
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Product Details

Platforms Supported
Cloud
Windows
Mac
Linux
iPhone
iPad
Android
On-Premises
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
24/7 Live Support
Online

Csmart Telco CRM Frequently Asked Questions

Q: What kinds of users and organization types does Csmart Telco CRM work with?
Csmart Telco CRM works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Csmart Telco CRM support in their product?
Csmart Telco CRM supports these languages: English.
Q: What kind of support options does Csmart Telco CRM offer?
Csmart Telco CRM offers support via phone support, 24/7 live support, and online.
Q: Does Csmart Telco CRM have a mobile app?
Yes, Csmart Telco CRM has a mobile app for iPhone, Android, and iPad.
Q: What type of training does Csmart Telco CRM provide?
Csmart Telco CRM provides training in the form of documentation, live online, webinars, in person, and videos.
Q: What pricing for support is available for Csmart Telco CRM?
Csmart Telco CRM offers support included with purchase.
Q: What pricing for training is available for Csmart Telco CRM?
Csmart Telco CRM offers training included with purchase.

Csmart Telco CRM Product Features

CRM

Calendar/Reminder System Supported
Call Logging Supported
Document Storage Supported
Email Marketing Supported
Internal Chat Integration Supported
Lead Scoring Supported
Marketing Automation Integration Supported
Mobile Access Supported
Quotes / Proposals Supported
Segmentation Supported
Social Media Integration Supported
Task Management Supported
Territory Management Supported