Audience
Customer support and sales teams at ecommerce, service, retail and hospitality businesses.
About CustomerEagle
CustomerEagle is a cloud-based customer support and sales platform for ecommerce, hospitality, retail, service, and SaaS teams. It combines a shared inbox for website chat, email, WhatsApp, Facebook Messenger, and Instagram with a customer record and tools for managing contacts, companies, and sales pipelines. Its AI assistant can answer routine questions using approved help-center content, PDFs, and website pages, with source citations, and pass uncertain or complex conversations to a human agent with context. Teams can publish a customizable website chat widget, create knowledge-base articles, review conversation and support analytics, and connect commerce data from Shopify or WooCommerce. Paid plans provide API access and webhooks, while integrations and channel availability vary by plan. CustomerEagle also supports workflows, routing, and human approval for sensitive store actions such as refunds.
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Pricing
Starting Price:
€24.99/agent/month
Pricing Details:
Free: €0 indefinitely, with one agent included, up to five users, one inbox, and 25 one-time AI resolutions. Standard costs €24.99 per agent/month with monthly billing or €19.99 per agent/month billed annually. Prices exclude VAT. Paid plans include a 30-day trial with no credit card required and 50 Eagle AI resolutions to test. Unused trial resolutions carry over to the Free plan. Standard includes 50 AI resolutions per agent/month; extra resolutions cost €0.99 each.
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Company Information
RSG Digital
Founded: 2026
Netherlands
customereagle.com/en
Videos and Screen Captures
CustomerEagle Support inbox with customer conversation, suggested action, and customer context panel.
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Product Details
Platforms Supported
Cloud
Training
Documentation
Support
Online
CustomerEagle Frequently Asked Questions
Q: What kinds of users and organization types does CustomerEagle work with?
CustomerEagle works with these users and organization types: Enterprise.
Q: What languages does CustomerEagle support in their product?
CustomerEagle supports these languages: English.
Q: What kind of support options does CustomerEagle offer?
CustomerEagle offers support via online.
Q: What other applications or services does CustomerEagle integrate with?
CustomerEagle integrates with: Facebook Messenger, HubSpot CRM, Instagram, OpenAI, Pipedrive, Salesforce, Shopify, Slack, WhatsApp, WooCommerce, and Zapier.
Q: Does CustomerEagle have an API?
Yes, CustomerEagle has an API.
Q: What type of training does CustomerEagle provide?
CustomerEagle provides training in the form of documentation.
Q: Does CustomerEagle offer a free trial?
Yes, CustomerEagle offers a free trial.
Q: How much does CustomerEagle cost?
Pricing for CustomerEagle starts at €24.99/agent/month.
