Audience

Ecommerce businesses, Shopify merchants, direct-to-consumer brands, email marketers, Klaviyo users, digital marketing agencies, growth marketers, customer retention teams, CRM managers, and online retailers seeking website visitor identification, AI-powered audience segmentation, customer data enrichment, email deliverability optimization, and personalized retargeting

About Customers.ai

Customers.ai is an AI-powered website visitor identification and ecommerce marketing platform that helps businesses recognize shoppers, understand purchase intent, and improve customer engagement. The software uses its X-Ray identity resolution technology to identify website visitors and connect customer activity across browsers, devices, and sessions. Its AI audience agent, Alfred, analyzes shopping behavior to predict purchase likelihood and automatically segment customers based on intent. Customers.ai integrates with Shopify, Klaviyo, and advertising platforms to support personalized email campaigns, abandoned cart recovery, and retargeting. Its email deliverability tools help businesses validate contact information, improve inbox placement, and reduce unnecessary email marketing costs. The platform also provides customer journey analytics, CRM enrichment, automated audience activation, and APIs for integrating identity data into existing marketing workflows.

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Pricing

Pricing Details:
Contact us for pricing
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 1.0 / 5
ease 2.0 / 5
features 3.0 / 5
design 3.0 / 5
support 1.0 / 5
More Reviews for Customers.ai Write a Review

Company Information

CustomersAI
Founded: 2014
United States
customers.ai/

Videos and Screen Captures

Customers.ai Screenshot 1
Customers.ai Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Webinars
Support
Phone Support
Online

Customers.ai Frequently Asked Questions

Q: What kinds of users and organization types does Customers.ai work with?
Customers.ai works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Customers.ai support in their product?
Customers.ai supports these languages: English.
Q: What kind of support options does Customers.ai offer?
Customers.ai offers support via phone support and online.
Q: What other applications or services does Customers.ai integrate with?
Customers.ai integrates with: Axis LMS, Easyflow, Facebook Ads, Facebook Messenger, Facebook, Google Ads, GoHighLevel, Instagram Ads, Klaviyo, Leadpresso, Meta Ads, Salesforce, Semrush, SendGrid, Sendlane, Shopify, Walletly, WP-Chatbot, Wufoo, and Zapier.
Q: What type of training does Customers.ai provide?
Customers.ai provides training in the form of documentation and webinars.
Q: Does Customers.ai offer a free trial?
Yes, Customers.ai offers a free trial.

Customers.ai Product Features

Chatbot

Prediction Not Supported
Machine Learning Not Supported
Natural Language Processing Not Supported
Context and Coherence Not Supported
Payment Integration Not Supported
Call to Action Not Supported
Inline Media / Videos Not Supported
Social Media Integration Not Supported
Sentiment Analysis Not Supported
Reporting / Analytics Not Supported
Human Takeover Not Supported
Ready-made Templates Not Supported

Lead Capture

Lead Notifications Not Supported
Lead Qualification Not Supported
Online Forms Not Supported
Business Card / Badge Scanning Not Supported
Lead Distribution Not Supported
Data Extraction Not Supported
Lead Nurturing Not Supported
Dashboard Not Supported
Lead Scoring Not Supported

Lead Generation

Contact Import/Export Not Supported
Visitor Identification Not Supported
Pipeline Management Not Supported
Contact Discovery Not Supported
Lead Nurturing Not Supported
Prospecting Tools Not Supported
Lead Segmentation Not Supported
Lead Capture Not Supported
Lead Scoring Not Supported
Lead Database Integration Not Supported

Sales Engagement

Email Tracking / Automation Not Supported
Sales Automation Not Supported
Workflow Management Not Supported
Task Management Not Supported
Email Sequences Not Supported
CRM Integration Not Supported
Templates Not Supported
Search Not Supported
Reporting / Analytics Not Supported
Sales / Voice Dialer Not Supported
Lead Management Not Supported
Call Scripts / Call Steps Not Supported

Customers.ai Additional Categories

Customers.ai Verified User Reviews

Write a Review
  • Demitrious M.
    Marketing Director
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: User, Administrator, Deployment
    Company Size: 100 - 499
    Design 3 out of 5 stars
    Ease 2 out of 5 stars
    Features 3 out of 5 stars
    Pricing 2 out of 5 stars
    Support 1 out of 5 stars
    Probability You Would Recommend? 1 out of 10

    "From MobileMonkey HERO to Customers.ai ZERO"

    1 out of 5 stars Posted 2023-10-03

    Pros: There is nothing about the new brand (They charged me $200 more without authorization and won’t credit the amount) . The old brand, Mobile Monkey had amazing sales and customer service. My rep was top-notch, helping me build out my auto-responder and chat tool. I was very sad to see he was gone with the new company.

    Cons: Customers.AI is a crap show on both the software (web interface, it's a mess) and customer service. I didn't hear back for three weeks! They didn't even bother to say why they charged me $200 more. When I canceled my account, they said they required a month's notice. I requested that they credit the $200, and I will gladly pay for the remaining balance for the month. They declined AND SENT ME TO COLLECTIONS. This could be a doc on how to destroy a service.

    Overall: When a company messes up, own it. Instead, they double down. I used them for over a year, and would NOT recommend them with how they treated me.

    Read More...
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