Audience
Companies looking for a Helpdesk software
About Deskpro
Deskpro is the only help desk platform that enables support across every channel, powered by the AI of your choice, with comprehensive security, compliance and data privacy options.
Deskpro deployment options include our cloud, your private cloud, on-premise or sovereign data centers. Enabling organizations to securely deliver the future of customer and employee experiences today.
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Pricing
Starting Price:
$39 per user per month
Free Trial:
Free Trial available.
Company Information
Deskpro
Founded: 2002
Austin, Texas
www.deskpro.com
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Product Details
Platforms Supported
Cloud
Windows
Mac
iPhone
iPad
Android
On-Premises
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
Online
Deskpro Frequently Asked Questions
Q: What kinds of users and organization types does Deskpro work with?
Deskpro works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Deskpro support in their product?
Deskpro supports these languages: English.
Q: What kind of support options does Deskpro offer?
Deskpro offers support via phone support and online.
Q: What other applications or services does Deskpro integrate with?
Deskpro integrates with: Azure Marketplace, Desktop.com, Google Analytics, Jira Work Management, Jira, Okta, Agentforce 360 for Nonprofits, Stackreaction, Teamstack, Trello, Wufoo, Xero, and Zapier.
Q: Does Deskpro have an API?
Yes, Deskpro has an API.
Q: Does Deskpro have a mobile app?
Yes, Deskpro has a mobile app for Android, iPhone, and iPad.
Q: What type of training does Deskpro provide?
Deskpro provides training in the form of documentation, live online, webinars, in person, and videos.
Q: Does Deskpro offer a free trial?
Yes, Deskpro offers a free trial.
Q: How much does Deskpro cost?
Pricing for Deskpro starts at $39 per user per month.
Q: What pricing for support is available for Deskpro?
Deskpro offers support included with purchase.
Q: What pricing for training is available for Deskpro?
Deskpro offers training included with purchase and additional fee / premium available.
Deskpro Product Features
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Community Forums
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Incident Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported