Audience

Companies looking for a Helpdesk software

About Deskpro

Deskpro is the only help desk platform that enables support across every channel, powered by the AI of your choice, with comprehensive security, compliance and data privacy options.

Deskpro deployment options include our cloud, your private cloud, on-premise or sovereign data centers. Enabling organizations to securely deliver the future of customer and employee experiences today.

Pricing

Starting Price:
$39 per user per month
Free Trial:
Free Trial available.

Integrations

API:
Yes, Deskpro offers API access

Ratings/Reviews

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features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Deskpro
Founded: 2002
Austin, Texas
www.deskpro.com

Videos and Screen Captures

Deskpro Ticketing Interface

Deskpro Ticketing Interface

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Product Details

Platforms Supported
Cloud
Windows
Mac
iPhone
iPad
Android
On-Premises
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
Online

Deskpro Frequently Asked Questions

Q: What kinds of users and organization types does Deskpro work with?
Deskpro works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Deskpro support in their product?
Deskpro supports these languages: English.
Q: What kind of support options does Deskpro offer?
Deskpro offers support via phone support and online.
Q: What other applications or services does Deskpro integrate with?
Deskpro integrates with: Azure Marketplace, Desktop.com, Google Analytics, Jira Work Management, Jira, Okta, Agentforce 360 for Nonprofits, Stackreaction, Teamstack, Trello, Wufoo, Xero, and Zapier.
Q: Does Deskpro have an API?
Yes, Deskpro has an API.
Q: Does Deskpro have a mobile app?
Yes, Deskpro has a mobile app for Android, iPhone, and iPad.
Q: What type of training does Deskpro provide?
Deskpro provides training in the form of documentation, live online, webinars, in person, and videos.
Q: Does Deskpro offer a free trial?
Yes, Deskpro offers a free trial.
Q: How much does Deskpro cost?
Pricing for Deskpro starts at $39 per user per month.
Q: What pricing for support is available for Deskpro?
Deskpro offers support included with purchase.
Q: What pricing for training is available for Deskpro?
Deskpro offers training included with purchase and additional fee / premium available.

Deskpro Product Features

Help Desk

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
IT Asset Management Supported
Incident Management Supported
Interaction Tracking Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported