Audience
B2B SaaS companies looking for a solution to enhance their customer support teams’ efficiency
About Duckie
Duckie provides AI-powered customer support designed for B2B SaaS companies, helping both customers and support teams quickly access accurate technical information. The AI support agent can automatically respond to support tickets, while the AI support copilot assists agents by searching the company's knowledge base to provide relevant answers. Duckie also offers log investigation, enabling technical support teams to troubleshoot and resolve issues by analyzing error logs, code changes, and customer data. With auto-updates and reminders, Duckie keeps support teams informed about product changes, Jira tickets, and pull requests. It integrates seamlessly into Slack, Zendesk, Microsoft Teams, and Discord, allowing companies to deploy the AI where their customers ask questions. Additionally, Duckie supports drafting responses and providing updates on ongoing tickets, significantly reducing resolution time and enhancing efficiency.
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Pricing
Free Trial:
Free Trial available.
Integrations
Company Information
Duckie
United States
www.duckie.ai/
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Videos
Support
Online
Duckie Frequently Asked Questions
Q: What kinds of users and organization types does Duckie work with?
Duckie works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Duckie support in their product?
Duckie supports these languages: English.
Q: What kind of support options does Duckie offer?
Duckie offers support via online.
Q: What other applications or services does Duckie integrate with?
Duckie integrates with: Amazon Web Services (AWS), Microsoft Azure, Bitbucket, Confluence, Datadog, Discord, Google Drive, GitHub, Google Cloud Platform, Grafana Cloud, Intercom, Jira, Linear, Microsoft Teams, New Relic, Notion, Sentry, Slack, and Zendesk.
Q: What type of training does Duckie provide?
Duckie provides training in the form of documentation and videos.
Q: Does Duckie offer a free trial?
Yes, Duckie offers a free trial.
