Audience
For businesses of all sizes. Focus Desk supports all communication channels and is available world-wide.
About Focus Desk
Focus Desk by Focus Telecom is modern, cloud-based issue ticketing and service desk software solution. Feature-rich and scalable, Focus Desk enables users to effectively manage customer issues through a range of communication channels, such as web forms, chat, email, SMS, and phone. By using Focus Desk Ticketing System, orders, inquiries, complaints, returns, and other issues are automatically registered and resolved in a timely and streamlined way. Key features include automatic inquiry registration, ticketing system, processing deadlines, inquiry list, inquiry grouping, inquiry allocation, productivity monitoring, and so much more.
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OneDesk
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Pricing
Starting Price:
$19.00/month/user
Pricing Details:
* Price per active user
Basic Package - $18
Advanced Package - $46
Ultimate Package - $46
Basic Package - $18
Advanced Package - $46
Ultimate Package - $46
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
Focus Telecom
Founded: 2008
Poland
www.focustelecom.pl/en
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Support
Online
Phone Support
24/7 Live Support
Focus Desk Frequently Asked Questions
Q: What kinds of users and organization types does Focus Desk work with?
Focus Desk works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Focus Desk support in their product?
Focus Desk supports these languages: English.
Q: What kind of support options does Focus Desk offer?
Focus Desk offers support via online, phone support, and 24/7 live support.
Q: What type of training does Focus Desk provide?
Focus Desk provides training in the form of documentation, live online, and in person.
Q: Does Focus Desk offer a free trial?
Yes, Focus Desk offers a free trial.
Q: How much does Focus Desk cost?
Pricing for Focus Desk starts at $19.00/month/user.
Focus Desk Product Features
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Incident Management
Supported
Interaction Tracking
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Community Forums
Not Supported
Knowledge Base
Not Supported
Known Issue Management
Not Supported
