Audience
Help Desk solution for companies
About FuseDesk
Use FuseDesk to interact with incoming leads. Automate onboarding of new clients. Templates and workflow automation free your agents to spend time where it matters. Templates speed up and personalize your support. Populate them with merge fields from the contact record. FuseDesk connects with your favorite CRM. Infusionsoft by Keap, ActiveCampaign, and more. Ask about our powerful, simple integrations! Focus on your customers, not your software. Try FuseDesk absolutely free. No credit cards. No time limit. No obligations. You’re going to love FuseDesk, the new way to helpdesk.
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Integrations
Company Information
FuseDesk
Founded: 2009
United States
www.fusedesk.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Phone Support
Online
FuseDesk Frequently Asked Questions
Q: What kinds of users and organization types does FuseDesk work with?
FuseDesk works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does FuseDesk support in their product?
FuseDesk supports these languages: English.
Q: What kind of support options does FuseDesk offer?
FuseDesk offers support via phone support and online.
Q: What other applications or services does FuseDesk integrate with?
FuseDesk integrates with: AccessAlly, ActiveCampaign, Facebook, Keap, Slack, and Stackreaction.
Q: What type of training does FuseDesk provide?
FuseDesk provides training in the form of documentation and live online.
FuseDesk Product Features
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Incident Management
Supported
Interaction Tracking
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Community Forums
Not Supported
Knowledge Base
Not Supported
Known Issue Management
Not Supported
Live Chat
Not Supported
Self Service Portal
Not Supported
