Audience

Online businesses, start ups, e-commerce stroes

About Gruvi

Gruvi: AI-Powered Unified Helpdesk
Gruvi is an AI-powered customer support platform and omnichannel helpdesk built for teams requiring simple, rapid deployment with zero complex configuration.

Core Features:

Unified Inbox: Seamlessly manage live chat, social media messaging, and email communications from one centralized dashboard.

Chloe AI Agent: A bundled AI assistant that resolves up to 80% of support tickets. Chloe trains instantly by ingesting your website URLs, PDF policies, or custom data.

Human Empathy Engine: Unlike standard chatbots, Gruvi analyzes past customer history to deliver context-aware, tailored replies that feel distinctly human and protect customer retention.

Smart Operations: Out-of-the-box performance insights and automated alerts keep your support team agile.

Gruvi is the ideal helpdesk software for businesses seeking an out-of-the-box, AI-driven customer service solution that blends automated efficiency with genuine human empathy.

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Pricing

Starting Price:
$49/month
Free Version:
Free Version available.

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews for Gruvi Write a Review

Company Information

Gruvi Software
Founded: 2025
United Kingdom
gruvi.ai

Videos and Screen Captures

Easy inbox for support queries

Easy inbox for support queries

Easy inbox for support queries 5 minute onboarding Easy AI actions & automations Easy inbox view to manage customer messages Easily configure priorities & labels Add custom fields with ease
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Product Details

Platforms Supported
Cloud
Windows
iPhone
Android
On-Premises
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
24/7 Live Support
Online

Gruvi Frequently Asked Questions

Q: What kinds of users and organization types does Gruvi work with?
Gruvi works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Gruvi support in their product?
Gruvi supports these languages: English.
Q: What kind of support options does Gruvi offer?
Gruvi offers support via 24/7 live support and online.
Q: What other applications or services does Gruvi integrate with?
Gruvi integrates with: HubSpot CRM, Microsoft Teams, Slack, Stripe, Telegram, WhatsApp, and Zapier.
Q: Does Gruvi have a mobile app?
Yes, Gruvi has a mobile app for iPhone and Android.
Q: What type of training does Gruvi provide?
Gruvi provides training in the form of documentation, live online, webinars, in person, and videos.
Q: How much does Gruvi cost?
Pricing for Gruvi starts at $49/month.

Gruvi Product Features

Customer Service

Alerts / Escalation Supported
Appointment Management Supported
Email Management Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Supported
Social Media Integration Supported
Surveys & Feedback Supported
Virtual Assistant Supported
Workflow Management Supported
Call Center Management Not Supported

Gruvi Verified User Reviews

Write a Review
  • Kamo T.
    Owner
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Features 4 out of 5 stars
    Pricing 5 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 9 out of 10

    "Good value help chat software "

    5 out of 5 stars Posted 2026-07-20

    Pros: We put Gruvi on our website to answer customer product queries and it worked instantly - answering customer queries about our product catalog and it forwards to my inbox when it can't answer..saved us a lot of time and improved customer lead quality,.very easy to set up.

    Cons: Needed a little time to understand how AI works but once you get going it's easy.

    Overall: Great value, works reliably , connects to HubSpot too..much better value than other solutions on the market today.

    Read More...
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