Audience

Companies seeking an AI powered employee experience platform for productivity and innvation

About HCL BigFix AEX

HCL BigFix AEX is a part of the Autonomous Endpoint Management pillar under the HCLSoftware Intelligent Operations ecosystem. It is a Generative AI-driven agent assist solution that offers intelligent self-service support, comprehends employee requests, and perpetually refines its responses for enhanced employee experience.​ It is designed to revolutionize enterprise service operations. AEX's intelligence approach empowers organizations to deliver exceptional support experiences, streamline operations, and increase overall productivity.

Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 4.0 / 5

Company Information

HCL Software
United States
www.hcl-software.com/bigfix/aex

Videos and Screen Captures

HCL BigFix AEX Screenshot 1
Other Useful Business Software
Endpoint Management with Remote Control Built In Icon
Endpoint Management with Remote Control Built In

Patch, monitor, and connect to Windows and macOS devices from one console

Save 50% on your first year when you switch from your existing RMM to Splashtop AEM. Automate patching, track inventory, and jump directly into 1-click unattended remote sessions without switching tools.
Start Free Trial

Product Details

Platforms Supported
Cloud
Training
Documentation
Webinars
In Person
Videos
Support
Online

HCL BigFix AEX Frequently Asked Questions

Q: What kinds of users and organization types does HCL BigFix AEX work with?
HCL BigFix AEX works with these users and organization types: Mid Size Business, Small Business, Enterprise, Nonprofit, Government, and Startup.
Q: What languages does HCL BigFix AEX support in their product?
HCL BigFix AEX supports these languages: Arabic, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish , Thai, Turkish, Ukrainian, Vietnamese.
Q: What kind of support options does HCL BigFix AEX offer?
HCL BigFix AEX offers support via online.
Q: What other applications or services does HCL BigFix AEX integrate with?
HCL BigFix AEX integrates with: MuleSoft Anypoint Platform, AutoSys Workload Automation, HCL BigFix, Cherwell Software, Condeco, SolarWinds Database Performance Analyzer, Boomi, Nexthink, Google Chat, Kibana, LayerX, Matter Center for Office 365, Microsoft System Center, Microsoft Teams, Nanoheal, Microsoft Power BI, Salesforce, SAP SuccessFactors, ServiceNow, MuleSoft RPA, SolarWinds IP Address Manager, SolarWinds Log Analyzer, and SysTrack and more.
Q: What type of training does HCL BigFix AEX provide?
HCL BigFix AEX provides training in the form of documentation, webinars, in person, and videos.

HCL BigFix AEX Product Features

Conversational AI

Code-free Development Supported
Contextual Guidance Supported
For Developers Supported
Intent Recognition Supported
Multi-Languages Supported
Omni-Channel Supported
On-Screen Chats Supported
Pre-configured Bot Supported
Reusable Components Supported
Sentiment Analysis Supported
Speech Recognition Supported
Speech Synthesis Supported
Virtual Assistant Supported

HCL BigFix AEX Verified User Reviews

Write a Review
  • A DRYiCE AEX User
    Associate Marketing Manager
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 20,000 or More
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Features 5 out of 5 stars
    Pricing 4 out of 5 stars
    Support 4 out of 5 stars
    Probability You Would Recommend? 9 out of 10

    "Digital Employee Experience Simplified"

    5 out of 5 stars Posted 2023-05-17

    Pros: Its enterprise marketplace is quite helpful with its Pre-configured IT and business services catalog.

    Cons: Nothing as such; the product is satisfactory. However, it can incorporate the new AI generative technologies for faster resolution of tickets and problem-solving. Rest is all fine.

    Overall: The pro-active monitoring and automated remediation are quite good.

    Read More...
  • Previous
  • You're on page 1
  • Next