Audience
CIO, CTO, COO, CFO
About HCL BigFix Service Management
HCL BigFix Service Management is an AI-powered enterprise service management platform that streamlines incident, request, problem, change, and asset management through no-code workflows for fast, user-friendly onboarding.
The platform leverages intelligent automation, AI-driven insights, and seamless third-party integrations to improve operational efficiency, reduce costs, and elevate overall service management maturity. It also offers advanced security, anytime-anywhere accessibility, and scalability to support organizations of all sizes.
With built-in risk analysis and mitigation capabilities, HCL BigFix Service Management ensures strong governance and control. Its secure multi-tenancy architecture is purpose-built for shared hosting and multi-cloud environments, delivering robust data segregation across tenants, processes, configurations, transactions and support teams, making it well suited for both enterprises and Managed Service Providers (MSPs).
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Pricing
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Company Information
HCLSoftware
Founded: 2019
United States
www.hcl-software.com/bigfix/products/service-management
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Windows
Mac
Android
On-Premises
Training
Documentation
In Person
Videos
Support
Phone Support
24/7 Live Support
Online
HCL BigFix Service Management Frequently Asked Questions
Q: What kinds of users and organization types does HCL BigFix Service Management work with?
HCL BigFix Service Management works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does HCL BigFix Service Management support in their product?
HCL BigFix Service Management supports these languages: Arabic, Chinese (Simplified), English, French, German, Hindi, Indonesian, Italian, Japanese, Korean, Malay, Spanish, Tamil, Thai, and Vietnamese.
Q: What kind of support options does HCL BigFix Service Management offer?
HCL BigFix Service Management offers support via phone support, 24/7 live support, and online.
Q: What other applications or services does HCL BigFix Service Management integrate with?
HCL BigFix Service Management integrates with: HCL BigFix, HCL BigFix AEX, HCL MyXalytics, HCL iAutomate, HCL IntelliOps Event Management, HCL iObserve, and Dell APEX AIOps.
Q: Does HCL BigFix Service Management have an API?
Yes, HCL BigFix Service Management has an API.
Q: Does HCL BigFix Service Management have a mobile app?
Yes, HCL BigFix Service Management has a mobile app for Android.
Q: What type of training does HCL BigFix Service Management provide?
HCL BigFix Service Management provides training in the form of documentation, in person, and videos.
Q: Does HCL BigFix Service Management offer a free trial?
Yes, HCL BigFix Service Management offers a free trial.
HCL BigFix Service Management Product Features
ITSM
Asset Tracking
Supported
Change Management
Supported
Configuration Management
Supported
Contract/License Management
Supported
Incident Management
Supported
Problem Management
Supported
Self Service Portal
Supported
Availability Management
Not Supported
Dashboard
Not Supported
Project Management
Not Supported
Release & Deployment Management
Not Supported
