Audience
Teachers needing a chatbot to live chat with students while also answering questions 24/7
About Mongoose Harmony
Harmony, an intelligent chatbot and solution offering that effortlessly guides website visitors to the right content, captures lead information, and routes conversations to the appropriate staff. Powered by our higher education partnership with Drift. Always on, always helpful. Your website is the face of your institution. Mongoose’s Harmony offering gives it a voice, 24/7. Staff can live chat when available or let the bot answer questions and help visitors find the information they’re looking for. Bonus: you can customize branding to look and sound like your school. Get the right person (or people) involved. Through targeted questions, Mongoose’s Harmony offering can route a visitor to the appropriate department or person. Multiple team members can be assigned to a conversation, and response notifications ensure the visitor's needs are being met. Schedule meetings like magic. When it's time to take the conversation off-line, visitors can book meetings with staff right through the bot
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Integrations
Company Information
Mongoose
Founded: 2014
United States
www.mongooseresearch.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Support
Phone Support
Mongoose Harmony Frequently Asked Questions
Q: What kinds of users and organization types does Mongoose Harmony work with?
Mongoose Harmony works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Mongoose Harmony support in their product?
Mongoose Harmony supports these languages: English.
Q: What kind of support options does Mongoose Harmony offer?
Mongoose Harmony offers support via phone support.
Q: What other applications or services does Mongoose Harmony integrate with?
Mongoose Harmony integrates with: wolfSSL.
Q: Does Mongoose Harmony have a mobile app?
Yes, Mongoose Harmony has a mobile app for iPhone, Android, and iPad.
Q: What type of training does Mongoose Harmony provide?
Mongoose Harmony provides training in the form of documentation and live online.
Mongoose Harmony Product Features
Conversational AI
Multi-Languages
Supported
On-Screen Chats
Supported
Code-free Development
Not Supported
Contextual Guidance
Not Supported
For Developers
Not Supported
Intent Recognition
Not Supported
Omni-Channel
Not Supported
Pre-configured Bot
Not Supported
Reusable Components
Not Supported
Sentiment Analysis
Not Supported
Speech Recognition
Not Supported
Speech Synthesis
Not Supported
Virtual Assistant
Not Supported
Live Chat
Canned Responses
Supported
Customizable Branding
Supported
Geo Targeting
Supported
Offline Form
Supported
Third Party Integration
Supported
Transfers / Routing
Supported
Website Visitor Tracking
Supported
Proactive Chat
Not Supported
Screen Sharing
Not Supported
